Healthcare Assistant

AI-driven tool designed to streamline communication between doctors and patients. By automating the generation of accurate, medically informed email and message responses, this tool significantly reduces the time healthcare professionals spend on administrative tasks. Each interaction enhances the system's learning, allowing for continual improvement and personalization.

Healthcare Assistant

Problem Statement:

Healthcare professionals, particularly general practitioners, are burdened with extensive administrative tasks, such as responding to patient emails and calls, consuming around two hours daily. This detracts from their ability to conduct in-person consultations and impacts overall patient care.

Approach and Solution:

Texterous developed a revolutionary tool aimed at optimizing doctor-patient communication. Our solution automates the creation of email and message replies, leveraging accurate medical knowledge to mimic doctors' responses. This system allows doctors to review and refine these automated responses before sending, ensuring accuracy and personalization. Over time, the tool adapts and improves through continuous learning from saved responses.

Impact Achieved:

The implementation of our Healthcare Assistant has dramatically reduced the time doctors spend on administrative tasks, freeing them up for more face-to-face patient interactions. This has not only improved the efficiency of healthcare services but also the quality of patient care.

Internal Capabilities and Scope: Our team, comprising 2-3 AI Architects/Engineers, has successfully integrated the full tool on Azure, utilizing MongoDB for database management. The system prioritizes security, incorporating Microsoft authentication and JWT tokens to ensure data protection.

Anonymous; operates within the healthcare industry, specifically targeting general practitioner infrastructure


We get asked this a lot

Contact us for a free consultation for us to answer all your open questions.
What if my organization has no experience with artificial intelligence?

You bring the industry knowledge, we bring the AI expertise. Together, we identify automation use-cases. Texterous takes over strategy, development, training and deployment. In addition, our workshops are a great way for organizational learning in AI adoption.

How do you work?

Fantastic question! As AI projects tend to be exploratory in nature, we follow an agile philosophy: Working in iterative sprints resulting in testable outcomes every two weeks. This is how we make sure the project is aligned with your business goals.

Can't I just employ someone inhouse?

You can, in fact you should! Will that be sufficient to adopt to the depths and breadths in a rapidly changing AI environment? Likely not. We know it is hard finding the right people in the space of large language models right now. There are a lot of self-proclaimed "AI specialists" out there - that just jumped the ChatGPT wave in 2023. Our people have extensive professional and academic expertise in the field - in fact, we have been among the first 6000 people globally to get access to GPT-3 in 2020. If you are looking to develop your in-house AI team and need assistance in doing so, we offer a CIO as a Service.

Do I need training data?

Large language models have been pre-trained to understand human language. In most cases, no additional training data is needed. However, one or few examples afford "in-context learning" and if you happen to possess training data, we are happy to fine-tune our models to your use-cases.

Are you GDPR compliant?

Yes! We are fully compliant with local AI and data protection requirements. Our server centers live within the European Union and your data is not shared with third countries.

Do you train your own models?

There are new models released every few weeks by major players like OpenAI, Mistral, Google, Meta, Aleph Alpha and others. We are using these models as they are released and - if necessary - fine-tune them to automate your business processes. However, many of those models are open-source and can be hosted on your own servers, if desired.